NAHAC is Hiring! Part-time Virtual Operations Specialist
OPERATION SPECILIAST
VIRTUAL POSITION - PART TIME
Operations Specialist Job Description
National Association of Healthcare Advocacy, NAHAC, a 501c3 non-profit organization, is looking for an Operations Specialist to assist with the smooth running of the organization’s programs to members and the public. NAHAC, https://nahac.com/, is the professional organization for practicing independent patient and health care advocates providing professional and educational support to our members and support for the growth of the profession of health care advocacy.
The ideal candidate would be an independent contractor available to work 40+ hours a month in support of volunteer Board of Directors. Hours will vary weekly depending on the activities scheduled for the month. Skills required include:
- Ability to complete detailed system support activities with ease and competence
- Willingness to take initiative to manage program process and scheduling
- Thoughtful production of communications efforts with members and the public
- Skill with regular website updates
- Customer Service skills including a friendly and patient demeanor while returning phone calls and emails to members and the public.
Job Summary: We are seeking a detail-oriented and organized Operations Specialist to oversee the administration of our webinars, monitor our membership program, and maintain our website. This role is crucial in ensuring smooth operations and providing excellent service to our members.
- Administration of webinars
- Set up of registration in MembershipWorks
- Upload of webinar information on website
- Provide technical support during webinar presentations
- Set up and send of post-test
- Creation and send of CE certificate
- Editing and upload of the webinar recording to library of webinars
- Monitoring of webinar purchases from library of webinars, monitoring of post-tests for these purchases and sending of the CE certificates after successful completion of both
- Monitoring and updates of membership program
- Monitoring of new memberships
- Updates to the billing information
- Monitoring of the renewals process and thank you process
- Administration of website
- Updating the marketing information in current events and advocacy spotlight as necessary
- Updating the library of webinars
- Updating other parts of the website as requested
General Administration/Operations
- Manage shared calendars for Board of Directors and Committees
- New Board of Directors and Committee member onboarding
- Provide support for Board of Directors decision making execution
- Monitoring of the emails coming into admin@nahac.org
- Monitoring of calls and voicemails coming into the general line
- Uploading files and information to the shared drives
- Manage Google and Microsoft 365 drives, directories and storage
Qualifications:
- Bachelor's degree in a relevant field or equivalent experience.
- Previous experience in webinar administration, membership management, or website maintenance preferred.
- Proficient in using membership management software (e.g., MembershipWorks) and website content management systems.
- Strong organizational skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Working knowledge of multiple software programs, including but not limited to: Google, Microsoft 365, Zoom, Survey Monkey, Canva, Doodle Polls, Vimeo, Constant Contact, Adobe Acrobat.
Work Environment:
- This role is fully remote.
Application Process: Interested candidates should submit their resume and a cover letter detailing their relevant experience and interest in the position to vp@nahac.com.
