Meet NAHAC's Board of Directors
NAHAC is a 501c3 voluntary organization that continues to lead the development of the field of health care advocacy through the dedicated efforts of its Board of Directors. Board members come from both outside and within the profession of health care advocacy. They volunteer their time and expertise to NAHAC to help grow and support the advocate community as it continues to mature.
We have an open Board position - Please consider applying to be the Treasurer of the NAHAC Board of Directors!
Catherine Marshall, MS, BCPA | President of the Board
After 15 years in leadership roles at a large pharmaceutical company, Catherine’s life took a dramatic shift as she embarked on a new venture, Calliope Patient Advocates, an independent patient advocacy practice focused on seniors and individuals with multiple chronic and complex medical conditions.
She is driven by a passion to help patients not only get access to the healthcare to which they are entitled, but also to ensure they have a voice in their own care. Catherine is a Board Certified Patient Advocate, BCPA, and holds a certificate in Patient Advocacy from UCLA.
In addition to her BCPA credential, Catherine holds an MS in Computer Science from Rensselaer Polytechnic Institute and a BS in Management and Computer Science from Boston College.
Nancy A Taylor, PharmD, BCPA, CSA | Vice-President
Dr. Nancy Taylor designs and implements personalized healthcare action plans for busy professionals who want to achieve their best quality of life. During her 20+ years as a pharmacist and patient advocate, Dr. Taylor has brought relief, confidence, and control to hundreds of patients and clients through strategic action planning.
She has taught educational workshops and been a featured speaker at venues including community education settings, online communities such as Generational Support and SecureSeniorConnections and podcasts such as Boomers Today and willGather.com, on medication safety, transitions of care, introduction to Medicare, and the important role of advocacy in healthcare. Her recent presentations for the Healthcare Advocate Summit and National Association of Healthcare Advocates has solidified her position as a thought leader on healthcare action plans for medication safety in the Advocacy Industry.
Melissa Strader | Secretary
Melissa Strader is a healthcare leader with over 20 years of experience spanning healthcare and technology product roles. Her work has consistently focused on advocating for patients and improving user experiences in the healthcare industry. She led design and research teams at two Fortune 500 companies, with experience shipping digital products worldwide to businesses and consumers. She is a co-inventor on two patents for clinical applications of machine learning and has co-authored original work on care coordination in the inpatient environment. Her current full-time role is leading a division for a public benefit corporation that serves primary care practices transitioning to value based care. She holds a B.S. in Psychology from The Ohio State University and has been a Board Certified Patient Advocate since 2021. Part-time, Melissa helps medically complex patients navigate rare condition diagnoses.
CarolAnne Dube, MS, BCPA
CarolAnne Dube is the Treasurer of the National Association of Healthcare Advocacy and serves on its Executive Committee. A seasoned nonprofit leader and healthcare strategist, she brings extensive experience in fiscal oversight, board development, and patient-centered care. CarolAnne previously led a regional community college foundation and served on the Fort Kent Town Council, where her financial diligence uncovered and resolved a longstanding municipal discrepancy.
As the founder of Patient Advocates of Southwest FL, LLC, she provides expert advocacy and navigation services to individuals and families facing complex medical challenges. Her work bridges healthcare systems with compassionate, personalized support. In her board role, CarolAnne is committed to advancing ethical standards, transparency, and the national growth of the healthcare advocacy profession.
Nicole Broadhurst
Former Practice Administrator turned Independent Patient Advocate, Nicole Broadhurst helps committed professionals maintain work/life balance and take control of medical bills without the frustration of medical billing departments.
As CEO and founder of Tennessee Health Advocates, Nicole's mission is to simplify and clarify the healthcare billing system. As a former healthcare insider, Nicole focuses heavily on opportunities for improvement within the medical billing process to help our clients achieve peace of mind knowing you are not paying a penny more than you actually owe.
Melanie Green, BCPA
Melanie earned a bachelor's degree in management and health care administration from the University of Maryland. Melanie is a project manager for a large national health insurance and has over 20 years of experience in the health care field working for both nonprofit groups and commercial enterprises. She works to improve health outcomes by contributing to the enterprise's policy and program strategies, including member and provider experience initiatives.
Her commitment to ensuring that every individual receives and has access to the highest level of health care available has placed patient advocacy and equity at the forefront of her work.
Melanie earned the designation of Board Certified Patient Advocate (BCPA) in 2018 and is a member of the National Association of Healthcare Advocacy.
Shelbey Arevalo, BCPA
Shelbey Arevalo is the founder of Arevalo Elite Services and the National Dental Advocacy Program (NDAP), a nonprofit focused on helping underserved populations navigate dental care and insurance. With over 15 years in the dental field, she specializes in medical-dental cross-coding, sleep medicine billing, and patient advocacy.
A Board-Certified Patient Advocate (BCPA), Shelbey’s advocacy journey began as the caregiver and POA for her disabled father, inspiring her mission to bridge the gap between patients and dental providers. She holds multiple credentials including CDA, Medical Billing & Coding, and QMDSA. Shelbey is committed to promoting access, transparency, and dignity in healthcare—particularly for seniors, individuals with disabilities, and those navigating complex treatment needs.
NAHAC welcomes support of its Board activities from NAHAC members on four committees - Education, Membership, Finance/Governance and Marketing Communications. We invite your active participation and input. Your unique experience, time and talent could make a significant difference in the practice of health care advocacy going forward.
If you are interested in working with the NAHAC Board on one of these committees, please send a message to vp@nahac.com.