Meet NAHAC's Board of Directors
NAHAC is a 501c3 voluntary organization that continues to lead the development of the field of health care advocacy through the dedicated efforts of its Board of Directors. Board members come from both outside and within the profession of health care advocacy. They volunteer their time and expertise to NAHAC to help grow and support the advocate community as it continues to mature.
We have an open Board position - Please consider applying to be the Treasurer of the NAHAC Board of Directors!
Catherine Marshall, MS, BCPA | President of the Board
After 15 years in leadership roles at a large pharmaceutical company, Catherine’s life took a dramatic shift as she embarked on a new venture, Calliope Patient Advocates, an independent patient advocacy practice focused on seniors and individuals with multiple chronic and complex medical conditions.
She is driven by a passion to help patients not only get access to the healthcare to which they are entitled, but also to ensure they have a voice in their own care. Catherine is a Board Certified Patient Advocate, BCPA, and holds a certificate in Patient Advocacy from UCLA.
In addition to her BCPA credential, Catherine holds an MS in Computer Science from Rensselaer Polytechnic Institute and a BS in Management and Computer Science from Boston College.
Nancy A Taylor, PharmD, BCPA, CSA | Vice-President
Dr. Nancy Taylor designs and implements personalized healthcare action plans for busy professionals who want to achieve their best quality of life. During her 20+ years as a pharmacist and patient advocate, Dr. Taylor has brought relief, confidence, and control to hundreds of patients and clients through strategic action planning.
She has taught educational workshops and been a featured speaker at venues including community education settings, online communities such as Generational Support and SecureSeniorConnections and podcasts such as Boomers Today and willGather.com, on medication safety, transitions of care, introduction to Medicare, and the important role of advocacy in healthcare. Her recent presentations for the Healthcare Advocate Summit and National Association of Healthcare Advocates has solidified her position as a thought leader on healthcare action plans for medication safety in the Advocacy Industry.
Melissa Strader | Secretary
Melissa Strader is a healthcare leader with over 20 years of experience spanning healthcare and technology product roles. Her work has consistently focused on advocating for patients and improving user experiences in the healthcare industry. She led design and research teams at two Fortune 500 companies, with experience shipping digital products worldwide to businesses and consumers. She is a co-inventor on two patents for clinical applications of machine learning and has co-authored original work on care coordination in the inpatient environment. Her current full-time role is leading a division for a public benefit corporation that serves primary care practices transitioning to value based care. She holds a B.S. in Psychology from The Ohio State University and has been a Board Certified Patient Advocate since 2021. Part-time, Melissa helps medically complex patients navigate rare condition diagnoses.
Anya Petersen-Frey, MBA
Anya Petersen-Frey is a finance and operational professional who thrives on creative strategy and has a laser focus on customer service. She is a presenter at local, regional, and national business conferences and strives to challenge audiences to leverage their focus and pay attention to what matters most at work and in life.
In 2020, she faced a personal trauma that was life altering, and she continues to explore how trauma (collective or personal) affects leadership style, and has embraced becoming a patient advocate.
Anya holds an MBA and has completed her coursework for a PhD in business administration. She has certification in Data Analytics from Cornell University, certification in Contract Law, and is a Society of Human Resource Management Senior Certified Professional in human resources. Anya is also a Board Certified Patient Advocate (BCPA).
In her spare time, Anya and her dog, Kia, are a certified therapy team, and she enjoys hiking, cycling, and traveling, both locally and abroad.
Marc Berlin, BCPA
Marc is an Independent Board Certified Patient Advocate with On The Marc Patient Advocacy Services. Marc will guide clients and their families in navigating the health system so they may age in place. He offers presentations on being one's own advocate and safety In the home. He will conduct talks on personal medical alerts and aging in place. Marc earned his BSBA degree in Business Administration in Human Resources from The American University and earned a Master’s degree in Health Services Administration from The George Washington University. Marc earned his Board Certified Patient Advocate (BCPA) credential in April 2022. Marc started his career in Human Resources and then transitioned to Provider Relations for several Medicaid/Medicare HMOs. He worked with several nonprofit agencies that service adults with developmental disabilities.
He is a member of: Greater National Advocates, National Aging In Place Council & Take Charge Campaign.
Nicole Broadhurst
Former Practice Administrator turned Independent Patient Advocate, Nicole Broadhurst helps committed professionals maintain work/life balance and take control of medical bills without the frustration of medical billing departments.
As CEO and founder of Tennessee Health Advocates, Nicole's mission is to simplify and clarify the healthcare billing system. As a former healthcare insider, Nicole focuses heavily on opportunities for improvement within the medical billing process to help our clients achieve peace of mind knowing you are not paying a penny more than you actually owe.
Melanie Green, BCPA
Melanie earned a bachelor's degree in management and health care administration from the University of Maryland. Melanie is a project manager for a large national health insurance and has over 20 years of experience in the health care field working for both nonprofit groups and commercial enterprises. She works to improve health outcomes by contributing to the enterprise's policy and program strategies, including member and provider experience initiatives.
Her commitment to ensuring that every individual receives and has access to the highest level of health care available has placed patient advocacy and equity at the forefront of her work.
Melanie earned the designation of Board Certified Patient Advocate (BCPA) in 2018 and is a member of the National Association of Healthcare Advocacy.
Melony Goodhand, JD, MS, BSN, RN, CPA
Melony is an attorney, nurse, CPA, and former 20-year health system executive. She also has a Master’s Degree in Business and Health Services administration. After retiring from her executive roles, she has served as a patient advocate for the past eight years. She helps families who struggle with new life decisions, aging alone, financial planning, and understanding/maneuvering a difficult healthcare system. She negotiates with physicians and hospitals on her client’s behalf. She may even provide nursing care and consultation for her clients who need medical help or reassurance. She has served on many local and state healthcare boards and continues to push for health system improvement and healthcare access for underserved areas.
NAHAC welcomes support of its Board activities from NAHAC members on four committees - Education, Membership, Finance/Governance and Marketing Communications. We invite you active participation and input. Your unique experience, time and talent could make a significant difference in the practice of health care advocacy going forward.
If you are interested in working with the NAHAC Board on one of these committees, please send a message to admin@nahac.com.