Meet NAHAC's Board of Directors

NAHAC is a 501c3 voluntary organization that continues to lead the development of the field of health care advocacy through the dedicated efforts of its Board of Directors.  Board members come from both outside and within the profession of health care advocacy.  They volunteer their time and expertise to NAHAC to help grow and support the advocate community as it continues to mature. 

Catherine Marshall, MS, BCPA | President of the Board

Catherine Marshall, MS, BCPA | President of the Board

After 15 years in leadership roles at a large pharmaceutical company, Catherine’s life took a dramatic shift as she embarked on a new venture, Calliope Patient Advocates, an independent patient advocacy practice focused on seniors and individuals with multiple chronic and complex medical conditions.

She is driven by a passion to help patients not only get access to the healthcare to which they are entitled, but also to ensure they have a voice in their own care. Catherine is a Board Certified Patient Advocate, BCPA, and holds a certificate in Patient Advocacy from UCLA.

In addition to her BCPA credential, Catherine holds an MS in Computer Science from Rensselaer Polytechnic Institute and a BS in Management and Computer Science from Boston College.

Nancy A Taylor, PharmD, BCPA, CSA | Vice-President

Nancy Taylor Headshot

Dr. Nancy Taylor designs and implements personalized healthcare action plans for busy professionals who want to achieve their best quality of life. During her 20+ years as a pharmacist and patient advocate, Dr. Taylor has brought relief, confidence, and control to hundreds of patients and clients through strategic action planning.

She has taught educational workshops and been a featured speaker at venues including community education settings, online communities such as Generational Support and SecureSeniorConnections and podcasts such as Boomers Today and, on medication safety, transitions of care, introduction to Medicare, and the important role of advocacy in healthcare. Her recent presentations for the Healthcare Advocate Summit and National Association of Healthcare Advocates has solidified her position as a thought leader on healthcare action plans for medication safety in the Advocacy Industry.

Anya Petersen-Frey, MBA

Anya Petersen-Frey, MBA, Interim Treasurer

Anya Petersen-Frey is a finance and operational professional who thrives on creative strategy and has a laser focus on customer service. She is a presenter at local, regional, and national business conferences and strives to challenge audiences to leverage their focus and pay attention to what matters most at work and in life.

In 2020, she faced a personal trauma that was life altering, and she continues to explore how trauma (collective or personal) affects leadership style, and has embraced becoming a patient advocate.

Anya holds an MBA and has completed her coursework for a PhD in business administration. She has certification in Data Analytics from Cornell University, certification in Contract Law, and is a Society of Human Resource Management Senior Certified Professional in human resources. Anya is also a Board Certified Patient Advocate (BCPA).

In her spare time, Anya and her dog, Kia, are a certified therapy team, and she enjoys hiking, cycling, and traveling, both locally and abroad.

Morrigan Bruce, MPA | Secretary

Morrigan Bruce, MPA

Morrigan is a nonprofit professional with over ten years of experience in organizations serving people facing various health issues. In direct client care roles, Morrigan supported clients seeking mental health services, crisis care, substance use disorder treatment, and medical care for acute and chronic health concerns. Currently, she leads a team of professionals providing non-medical support services and case management support to individuals and families impacted by cancer. Morrigan holds an MPA with an emphasis in Nonprofit Management and is studying for her Master's Degree in Disability Studies.

Marc Berlin, BCPA

Marc Berlin, BCPA

Marc is an Independent Board Certified Patient Advocate with On The Marc Patient Advocacy Services. Marc will guide clients and their families in navigating the health system so they may age in place. He offers presentations on being one's own advocate and safety In the home. He will conduct talks on personal medical alerts and aging in place. Marc earned his BSBA degree in Business Administration in Human Resources from The American University and earned a Master’s degree in Health Services Administration from The George Washington University. Marc earned his Board Certified Patient Advocate (BCPA) credential in April 2022. Marc started his career in Human Resources and then transitioned to Provider Relations for several Medicaid/Medicare HMOs. He worked with several nonprofit agencies that service adults with developmental disabilities.
He is a member of: Greater National Advocates, National Aging In Place Council & Take Charge Campaign.

Melanie Green, BCPA

Melanie Green, BCPA

Melanie earned a bachelor's degree in management and health care administration from the University of Maryland. Melanie is a project manager for a large national health insurance and has over 20 years of experience in the health care field working for both nonprofit groups and commercial enterprises. She works to improve health outcomes by contributing to the enterprise's policy and program strategies, including member and provider experience initiatives.

Her commitment to ensuring that every individual receives and has access to the highest level of health care available has placed patient advocacy and equity at the forefront of her work.

Melanie earned the designation of Board Certified Patient Advocate (BCPA) in 2018 and is a member of the National Association of Healthcare Advocacy.

Melony Goodhand, JD, MS, BSN, RN, CPA

Melony Goodhand

Melony is an attorney, nurse, CPA, and former 20-year health system executive. She also has a Master’s Degree in Business and Health Services administration. After retiring from her executive roles, she has served as a patient advocate for the past eight years. She helps families who struggle with new life decisions, aging alone, financial planning, and understanding/maneuvering a difficult healthcare system. She negotiates with physicians and hospitals on her client’s behalf. She may even provide nursing care and consultation for her clients who need medical help or reassurance. She has served on many local and state healthcare boards and continues to push for health system improvement and healthcare access for underserved areas.

Rhonda Granja, BS, CMC, CMON, CMA, CPC

Rhonda Granja

Rhonda Granja is a certified professional coder and certified medical assistant. Rhonda has been in the medical office profession since 1990 and is currently working as an independent medical consultant. She has been involved extensively in medical advocacy. Rhonda has done the necessary follow-up work and has a proven track record for winning insurance appeals. She is involved with multiple medical groups and has also developed staff motivation techniques. Rhonda enjoys sharing her experience and knowledge with others in this profession. Her vast experience has been achieved by actively working in all areas of a medical practice - everything from the front desk to the clinical side. Rhonda is an active member of the American Academy of Professional Coders; Medical Group Manager's Association, and the Consumer Family Advisory Committee. She has extensive knowledge of billing and reimbursement related to managed care and commercial carriers as well as Medicare and state funded products. Rhonda has a wealth of experience and her passion for speaking tends to get attendees excited about what they do. Aside from her professional relationships, she makes time to advocate with the non-profit organization, Autism Speaks....

NAHAC welcomes support of its Board activities from NAHAC members on four committees - Education, Membership, Finance/Governance and Marketing Communications.  We invite you active participation and input. Your unique experience, time and talent could make a significant difference in the practice of health care advocacy going forward.

If you are interested in working with the NAHAC Board on one of these committees, please send a message to