Meet NAHAC's Leadership
NAHAC is a 501(c)3 nonprofit organization that continues to lead the development of the field of health care advocacy through the dedicated efforts of its Board of Directors and staff. Board members come from both outside and within the profession of health care advocacy. They volunteer their time and expertise to NAHAC to help grow and support the advocate community as it continues to mature.
BOARD OF DIRECTORS
Nancy A Taylor, PharmD, BCPA, CSA | President
Dr. Nancy Taylor designs and implements personalized healthcare action plans for busy professionals who want to achieve their best quality of life. During her 20+ years as a pharmacist and patient advocate, Dr. Taylor has brought relief, confidence, and control to hundreds of patients and clients through strategic action planning.
She has taught educational workshops and been a featured speaker at venues including community education settings, online communities such as Generational Support and SecureSeniorConnections and podcasts such as Boomers Today and willGather.com, on medication safety, transitions of care, introduction to Medicare, and the important role of advocacy in healthcare. Her recent presentations for the Healthcare Advocate Summit and National Association of Healthcare Advocates has solidified her position as a thought leader on healthcare action plans for medication safety in the Advocacy Industry.
Lynne Srinivasan, MA | Vice President
Lynne is an organizational transformation expert and environmental scientist with over 25 years of experience in environmental consulting and more than 20 years leading multidisciplinary teams. Her career is defined by a unique blend of high-level corporate strategy, complex scientific risk assessments, and a deep commitment to health advocacy.
As the former Vice President of Operations at a small environmental consulting firm, Lynne directed corporate strategy, including the development of strategic plans and the modernization of the human resources review process. Her technical expertise spans evaluating chemical contaminants in soil, air, and groundwater and the impact of exposure on human health. She has led significant projects for the Department of the Navy, private developers, and academic institutions like UC Davis and Stanford University.
Lynne is also a dedicated Health Equity and Food Security advocate. As Board President for the Charlotte Maxwell Clinic, she played an integral role in reviving the 30-year-old non-profit from near bankruptcy to a $3 million budget within two years. During the COVID-19 pandemic, she acted as the organization’s CEO, overseeing strategic transitions and building a robust Board of Directors. She is also active in supporting the San Francisco-Marin Food Bank.
Lynne holds an M.A. in Technology Management and Risk Assessment from Clark University and a B.A. in Science, Technology, and Society from Vassar College.
Heather Moore, MPACS | Secretary
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Heather Moore has over 15 years of nonprofit leadership experience in the human services sector. Heather currently advocates on behalf of the Alzheimer's Association and has served as Executive Director of an adult daycare services organization, Executive Director of an international adoption agency, and as Chief of Staff at a performing arts organization. Heather has a Masters of Peace and Conflict Studies, a Graduate Diploma in Not-for-Profit Management, and a Certificate in Gerontology.
Committed to advancing healthcare equity and enhancing quality of life for vulnerable populations, Heather Moore dedicates her leadership and advocacy efforts to promoting compassionate, community-centered solutions. With a strong foundation in human services, nonprofit leadership, and gerontology, she strives to influence positive change, raise awareness, and foster collaboration across sectors to ensure that all individuals receive the support and respect they deserve at every stage of life.
Carey Kempton, MBA | Treasurer
Ms. Kempton returns to the NAHAC Board of Directors having served as President from 2020-2023. Her professional experience as a Health Care Advocate provides real time knowledge of the challenges health care advocates experience. Her past leadership of NAHAC brings deep knowledge of the pivotal voice that NAHAC provides to the growth of the profession of Health Care Advocacy. Ms. Kempton is a founding member of Massachusetts Health Care Advocates (MAHCA), NAHAC’s first regional advocacy group. She initiated the group in an effort to bring together local, independent health care advocates to leverage their skills and experience and to promote the profession of health care advocacy. Ms. Kempton holds an MBA from Northeastern University.
Shelbey Arevalo, BCPA
Shelbey Arevalo is the founder of Arevalo Elite Services and the National Dental Advocacy Program (NDAP), a nonprofit focused on helping underserved populations navigate dental care and insurance. With over 15 years in the dental field, she specializes in medical-dental cross-coding, sleep medicine billing, and patient advocacy.
A Board-Certified Patient Advocate (BCPA), Shelbey’s advocacy journey began as the caregiver and POA for her disabled father, inspiring her mission to bridge the gap between patients and dental providers. She holds multiple credentials including CDA, Medical Billing & Coding, and QMDSA. Shelbey is committed to promoting access, transparency, and dignity in healthcare—particularly for seniors, individuals with disabilities, and those navigating complex treatment needs.
Alisa Matthews
Alisa is a public health professional with more than 20 years of experience in public service, nonprofit organizations, community health, and advocacy. She currently serves as a program specialist for the federal government, where she oversees programs, provides technical assistance, conducts evaluations, and collaborates with federal, state, local, and community partners. She also serves as a labor union chapter president, representing federal employees and advocating for their workplace and labor rights. Earlier in her career, she served as Director of Obesity Prevention for the California Medical Association Foundation, where she trained more than 100 physicians and healthcare professionals to become community health advocates for children and youth. Her work also included supporting public health professionals in underserved communities and engaging healthcare professionals in efforts to influence public health policy.
Throughout her career, Alisa has focused on strengthening communities and helping individuals and organizations advocate for better health and access to services. Her nonprofit and public health experience includes health education, community outreach, program development, policy advocacy, partnership building, and programs serving low-income and underserved populations. She holds a Bachelor of Science in Health Science with a minor in Community Health Education from San Diego State University and a Master of Health Science with an emphasis in Healthcare Administration from Southeastern Oklahoma State University. Her background in public health, healthcare administration, nonprofit leadership, labor advocacy, and community engagement brings a strong, advocacy-centered perspective to her service on the National Association of Healthcare Advocacy Board.
STAFF
Kimberly Czaja | Director of Operations
Kimberly “Kim” Czaja brings more than 25 years of experience in nonprofit leadership, organizational operations, healthcare, education and training, and community engagement. She previously served as Executive Director of The Community Kitchen and a regional chapter of the American Red Cross. Her experience also includes extensive work with naval commands, including serving as Regional Ombudsman for Commander, Navy Region Southwest, and supporting healthcare operations at Naval Medical Center San Diego.
Kim’s commitment to healthcare advocacy is also personal. After developing Guillain-Barré syndrome in 2021, she experienced firsthand the challenges of navigating a serious medical condition and complex recovery. She has also served as a full-time caregiver for family members facing significant health challenges, giving her a deep appreciation for the support advocates provide to patients and families.
Kim holds a bachelor’s degree in Workforce Education and Development from Southern Illinois University Carbondale. She lives in Western North Carolina and is a mother of three, Gigi to two granddaughters, and human assistant to Ghost, her highly supervisory husky.