Advocate's Role in Responding to Consumer's Needs and Wants
Program Overview:
The Webinar discusses linking what consumers want from a patient advocate to ways advocates could better sharpen their skills by directing them to fit consumer needs while adhering to the ethical standards.
Program Objectives:
1. As an advocate, be prepared for the customer's needs and wants
2. Improve advocacy skills to respond to the customer
3. Adhere to ethical standards while servicing the customer
Non-Member Purchase
You will receive an email, after checking out, with a unique passcode to input above enabling this webinar.
Continuing Education webinars are open to NAHAC members and the general public looking to enhance their knowledge and receive continuing education credit.
As a NAHAC benefit, Full Members are charged only $10.00 for a CE webinar while the general public pays $40.00 per CE credit webinar. NAHAC full members, who just want to view the webinars, can go to the NAHAC website to view the webinars at any time – no charge.
To receive the discounted NAHAC membership rate for CE webinars, access and complete an application here: Membership Form.
Members Only Purchase
You will recieve an email, after checking out, with a unique passcode to input above enabling this webinar.
Continuing Education webinars are open to NAHAC members and the general public looking to enhance their knowledge and receive continuing education credit.
Ferial Maghami, BCPA, BSRN, CCM
Ferial Maghami has been a Private Patient Advocate since 2016. She is the Principal at PRIVATE PATIENT ADVOCATE, www.managehealthinsurance.com/our-services, a health care advocacy practice, offering consumers services to navigate the complex health care and health insurance systems.
Ferial has a strong passion for helping healthcare consumers to better understand and engage in the management of their health care, by providing guidance, simple education, and necessary support.
As a practicing nurse, Ferial was a Critical Care and Trauma nurse. Additionally, she has over 30 years of experience working as a health care executive for major health insurance companies including Blue Cross Anthem, PacifiCare/United HealthCare, and Kaiser Foundation Health Plan. In addition, she has held leadership positions with two major provider organizations in Los Angeles and Orange Counties: AltaMed and Monarch Health Care. She is skilled in negotiations of complex provider contracts as well as development and execution of techniques and methodologies to effectively manage health care cost and utilization.
In her role as an advocate, Ferial provides services to individuals and families with health care related needs to support and manage most aspects of their health care and health insurance.
Ferial holds Bachelor degrees in Nursing and in Health Administration and certificates as a Board Certified Patient Advocate, executive leadership and Case Management. Ferial has served as an Examiner on the Malcolm Baldrige National Quality Program, Board of Examiners.